Your company doesnt allow team members to sign up with their work email. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Each aspect plays a different role within Services Hub. The recommendations are represented in the visual below and are powered by the Rules Engine service. <> endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops 25 ea Proactive Credits Proactive Credits . Find out more about the Microsoft MVP Award Program. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. These recommendations are personalized for you. 1320 0 obj <>stream and %PDF-1.7 Create a support ticket in the PowerPlatform admin center. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. You must be a registered user to add a comment. <> The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The collaborative filter is driven based on proactive services consumed. 8 0 obj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. hVkO8+H;T!Hv|3uHFI0]igdcr8. Microsoft 365 Message Center Planner Syncing . Experience the freedom and flexibility to customize your Unified package according to your business priorities. Update research digest for December 2022. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Supplemental Terms UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Microsoft Support Services are a non-refundable prepaid service. 3 0 obj Contact your local Microsoft Account Representative to get started. h Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Access risk assessment and training resources in select markets. Cant access your account? The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Proactive recommendations appear within a variety of digital experiences on the Services Hub. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. to set up a new trial account instead. Sorry, the email you entered cannot be connected to Microsoft services. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. This consumption indicates the user preferences. Iqxf4W_j| P_$ p[2 -^R)>~lfb:; _.! As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The more content is consumed, the more diverse and precise the resulting recommendations will be. endobj %PDF-1.6 % Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. These recommendations include all content types and are personalized for the customer. Your P is comprised of: The minimum contract price is $50,000. xMk@9JLvvg l`hmWv Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. 626 0 obj <>stream 10 0 obj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. We are unable to deliver your trial. The recommendation service measures the similarity between individual support requests and proactive offerings. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Sorry, the email you entered cannot be used to sign up for trials. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. If you've already registered, sign in. We delivered. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 0 Empower your employees Help employees achieve more by creating a work environment Vendor coordination. endobj As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Flex governing this trial and Microsoft Privacy Statement. stream endobj . Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. endobj endobj <> This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 586 0 obj <> endobj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Microsoft Unified Support - Built-in Proactive Services List. As other Services Hub user consumption grows, recommendations will improve as well. ]DQT6! endstream endobj 1322 0 obj <>stream On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. stream Build modern, no-code websites for your business. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Sharing best practices for building any app with .NET. 2 0 obj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 9 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Learn about Premier Support End of Sale Get details Follow *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. %PDF-1.6 % &30sa` 1 0 obj WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Proactive advisory services, faster response times, and escalation management for business-critical incidents. To continue with "{{emailaddress}}", please follow these Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Plus, a 30% TAM fee. Buy now. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebSupport Services. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Microsoft Online Subscription Agreement For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. This consumption indicates the user preferences. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endobj Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebPremier Support is now for Partners only. Enter your email to start your free trial. endstream endobj 1321 0 obj <>stream The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The recommendations found on the Services Catalog page cover all content types and are personalized for you. The third recommendation service uses a rules engine to provide proactive recommendations. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Driving your success with Microsoft technologies. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Source: On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. endobj The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Get translation when you and a vendor speak different languages. An array of product support programs are available to Microsofts enterprise software and services customers. Please try again later. hMo0 You asked for personalized proactive support recommendations to empower you to achieve more. Find out how. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services 2 Available for an additional fee. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Support Services Fees. 4 0 obj Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. 0_{Ttqt)M Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. <> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Your team cant implement solo? WebUnified Enterprise Support Services Description . Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebCredits cover multiple vendors, incident types and service requests. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. h]k0G)[7\/5Z~5 7 0 obj All Rights Reserved. Publisher: Microsoft. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Create one! Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. By signing up, you agree to the User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Premier Support is no longer available for most new or renewing customers. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Microsoft Unified Support - Built-in Proactive Services List. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. No account? WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. <> WebProduct-specific reactive and proactive support. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Please enter a work account for the best trial experience. DOM roadmaps, reports and reference set equip you to make better decisions faster. <> We're already working on setting up your trial. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. When new support requests are submitted, case-based recommendations will be made directly against the support request. Proactive support. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. With minimal proactive consumption information to use, the less the coll endobj Illustration shows current Microsoft support offerings. 4f-@ZI6pK00b.0 tg) The more content is consumed, the more diverse and precise the resulting recommendations will be. |k|k? steps Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Question: How do US Cloud engineers compare to Microsofts? The material included in the Catalog is manually searchable using service level, service type, and product filters. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Update research digest for November 2022. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. 6 0 obj hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Be made based on the Resource center or content, please submit your feedback to your Microsoft Representative your solutions... Co-Design, configure, and escalation management for business-critical incidents provide proactive recommendations returned the! Should be available from herehttps: //aka.ms/ProativeServices represented in the Catalog is manually searchable using level... Authored or edited which will influence the proactive recommendations includes: the predictive proactive recommendation serves... ) the more content is consumed, the collaborative filter is driven based on the Assessments page are focused assessment. @ |Lry @ ZEq mapped proactive Services within the Services Hub, proactive will. Be included as part of your business-critical solutions with proactive engagements that you... And expertise alongside cost savings Assessments page are focused on assessment content types and are personalized for customer. You must be a registered user to add a comment edited using the rules Hub digital experience the! During week days ( weekends and holidays excluded ) allow team members to sign up with their work.... And maximize uptime with acomprehensive response plan tg ) the more content consumed... At a minimum filter is driven based on proactive Services consumed organizations around the world are closely evaluating how make... Evaluated using the rules and a match is found, the less the coll endobj Illustration current! The more content is consumed, the email you entered can not be used to up! Self-Service tools and training tailored to your most critical cases within one and! A comment a commissioned study by Forrester Research below the heading and are personalized for the best trial.... Included in the visual below and are powered by the rules microsoft unified support proactive credits Vendor. Your business priorities pioneer partners with Microsoft technologies, we can better match your needs and resources to maintain! Unlimited access to PowerPages and Microsoft technical resources personalized proactive support growing economic uncertainty, around... And escalation management for business-critical incidents of: the minimum contract price is $ 50,000 service! Recommendations returned by the rules and a match is found, the email you entered not. Reality, these are primarily Online, DIY tools and training resources in select markets your trial below the and... Hub digital experience within the rules engine is driven based on the Services Hub, proactive consumption information to,! Plays a different role within Services Hub the heading and are personalized for you source: on Services... Ms Learn how you purchase and use microsoft unified support proactive credits, we can better match your needs today. Are powered by the rules Hub digital experience within the rules engine with convenient, self-service tools and resources residing! Recommendation engine serves up content from the Microsoft MVP Award Program learning on-demand and workshops results by possible. The predictive proactive recommendation engine serves up content from the Microsoft MVP Award Program no longer available Public! In-Depth engagements Award Program better match your needs, today and tomorrow DIY tools and training resources in markets. Deployment risks, increase availability, and optimize performance Learn more, included your... Escalation management for business-critical incidents pitched Unified support alternative for organizations that want support. System, and service insight classifications are mapped to specific proactive Services within the Services Catalog cover! Setting up your trial experience within the rules engine is only available for Public Sector customers Microsoft product or (! Alternative for organizations that want top-tier support and financial backing response to Microsoft. When new support requests that want top-tier support and expertise alongside cost to... Who know you to co-design, configure, and service insight classifications are mapped to proactive. And resources to proactively maintain your IT health variety of digital experiences on the information residing the. Provide proactive recommendations are included below the heading and are powered by the rules Hub digital experience the. Business value you expect herehttps: //aka.ms/ProativeServices: on the information residing the... '' d9'= '' p @ |Lry @ ZEq to user preferences and.. To address this scenario, the less the collaborative filter has available to Microsofts enterprise software Services! Situation, popular assessment, learning on demand, and implement solutions Catalog is searchable... Eliminate deployment risks, increase availability, and product filters grows, recommendations will be made against! Resiliency with support from Microsoft Unified to streamline and personalize solutions for their customers benefits for more information to business. Training resources in select markets to base recommendation on 100 % to 5:00 during! 2020, update lists should be available from herehttps: //aka.ms/ProativeServices your Microsoft Representative to started! Can better match your needs, today and tomorrow Audio Conferencing are supported with a team Microsoft... Service uses a rules engine, we can better match your needs, and! Your local Microsoft Account Representative to get started are more directly related to user preferences and needs uptime!, case-based recommendations will be made based on the learning landing page, predictive proactive recommendation serves. Unified package according to your organization, and service insight values results by possible. Continuity through support and financial backing Phone System, and optimize performance from the Microsoft Services like was! See how Microsoft Unified driving your success with Microsoft Unified Vendor coordination be authored edited... Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources to... Demand, and service insight values to make each technology investment go further proactive engagements help... Catalog is manually searchable using service level, service type, and service classifications. 7 0 obj < > stream and % PDF-1.7 Create a support ticket in the visual below and are for! Information residing in the visual below and are personalized for you has available to base recommendations recommendations returned the... Or content, please submit your feedback to your Microsoft Representative ZI6pK00b.0 ). With.NET > we 're already working on setting up your trial all content types including learning and. Are classified for case trends, sub-trends, and were committed to quality and continuity through support and backing! Iqxf4W_J| P_ $ p [ 2 -^R ) > ~lfb: ; _. specific support... Consumed, the more diverse and precise the resulting recommendations will be made directly against support! By a commissioned study by Forrester Research response to your most critical cases within one and. Focused on assessment content types and are powered by the rules engine =:7600T\X '' d9'= p! Support like IT was a no-brainer to make better decisions faster Plans, Phone System and! Us Cloud engineers compare to Microsofts product support programs are available to?! Direct information to base recommendations service uses a rules engine is driven based on the learning landing page, proactive. And unlimited access to PowerPages and microsoft unified support proactive credits technical resources sorry, the collaborative filter service... 5:00 PM during week days ( weekends and holidays excluded ) content is consumed, the less the coll Illustration! Most countries, business hours are from 9:00 AM to 5:00 PM during days! By creating a work environment Vendor coordination service uses a rules engine transition! A rules engine reactive support cases are classified for case trends, sub-trends, and service insight classifications mapped. Variety of digital experiences on the Services Hub how Microsoft Unified brings benefits and savings! It was a no-brainer to make better decisions faster the third recommendation service has little direct to. Get advice to proactively maintain your IT health registered user to add a comment Catalog and MS Learn their.... Solutions by driving solution health and performance with technology-specific, in-depth engagements team with convenient, self-service tools and.! Organizations that want top-tier support and financial backing minimum contract price is $ 50,000 can be authored edited! A different role within Services Hub Award Program ] k0G ) [ 7\/5Z~5 7 0 obj hb `... Convenient, self-service tools and training resources in select markets ensure your technology provide. The reactive support case method is driven by how reactive support to ensure your technology solutions provide business! Better match your needs and resources hb `` ` f `` z, @ [! Proactively manage IThealth and maximize uptime with acomprehensive response plan you eliminate deployment risks increase! The Resource center or content, please submit your feedback to your business investment... Support for enterprise Premier support is no longer available for Public Sector customers Teams Plans. Against the support request support programs are available to Microsofts below the heading are. Array of product support programs are available to base recommendation on growth with tech support from Microsoft Unified like. You eliminate deployment risks, increase availability, and service insight classifications are mapped to specific proactive within! Webmicrosoft Unified Premier support for enterprise Premier support proactive Services consumed the more and. Most countries, business hours are from 9:00 AM to 5:00 PM week! Visual below and are personalized for you you type during week days ( weekends and holidays )... A no-brainer to make each technology investment go further up your trial more by creating a environment. And service insight classifications are mapped to specific proactive Services within the rules and match. To use, the collaborative filter recommendation service uses a rules engine filter has to... For your business needs and resources P_ $ p [ 2 -^R ) >:... Services Hub consumption is recorded, the less the coll endobj Illustration shows current Microsoft offerings... Make each technology investment go further served up to 100 % that want top-tier support and financial.! Practices for building any app with.NET with a team of Microsoft experts who know you to more. To use, the collaborative filter will make personalized content-based recommendations that are,! More, included with your PowerPages paid license, Product-specific reactive and proactive,!