WebTo complain about a housing association, go to the Housing Ombudsman . Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. We offer a variety of ways for you to be able to make a payment. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Only talk to your neighbour if you feel safe and comfortable. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Q: I live in a rental building in Harlem and have always worked from home. It is the responsibility of each resident to make sure rubbish is disposed of legally. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. If the problem affects other neighbours, involve them as well. On the other side of your For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House For information on Hate crime, please see our dedicated page. potential criminal behaviour. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. Good morning, sorry to read about the experience you've had. Well always be on hand with guidance and support to help you get the results youre looking for. You might need these details if you take the problem further. Ask when youll hear back and what to do if the problem gets worse. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. resident in order to check the account was still active. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. More information on the cookies we set can be found in our cookie policy. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. I know they must have cabin fever, but so do I. Very bad customer service unprofessional very rude quick to move you into the property without viewing. That leaves it up to them, Ms. Gottsman said. I've popped you over a message (via TrustPilot) to ask for more info. Investigate your complaint thoroughly to ensure that we fully understand your complaint WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. if the resident no longer receives support then their accommodation may be in jeopardy. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. L0247 Now that winter is here, they never seem to go out. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Keep a log of the disturbances, noting the dates, times and types of noises. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. WR1 3ZQ. Their accounts of what has happened are summarised below. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. Aim to respond to your complaint within 10 working days. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. 1000 we pay yearly already. If you still need help, you can look for a mediator on GOV.UK. You can make private notes about your case as well as set yourself reminders. Take 3 minutes to tell us if you found what you needed on our website. Take 3 minutes to tell us if you found what you needed on our website. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. It offered a breakdown as to how it had reached this calculation. statement, it was reasonable that the landlord decided it was not able to process a refund. You can ask a mediator for help if you want to put things right but you cant agree how. A big hurrah for the outcome! Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. Tell your neighbour how their behaviour is affecting you and what would help. Here is a summary of privacy when using this chat. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Sanctuary Housing Independent Complaints Group - Countrywide End the conversation (or letter) by asking them if they could keep the volume down. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. These are: You can find more information about antisocial behaviour viaCitizens Advice. these issues had impacted her physical and mental health. How Do I Stop It? Contact you to discuss the outcome of our investigations. WebDont waste your time. What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. But for these things to happen, they need to know that their behavior is disruptive. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than When you report antisocial behaviour to us, we will: If you have repeatedly reported ananti-social behaviourissue to us and we have not taken any action to resolve it, you can apply for the Community Trigger (ASB Case Review). You may not even need to mention the children. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. DO NOT TOUCH WITH A BARGE POLE!!!!! We use cookies to ensure that we provide you with the best possible experience on our website. It confirmed the complaint was closed. End the conversation (or letter) by asking them if they could keep the Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. Best and worst companies at resolving issues. Absolutely. I wouldnt bother to pay the prices for the housing! You can take someone with you for support. WR1 3ZQ. Its FREE for Tenants. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. And 10 years for my front door to be fixed properly YES ten years!! When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. However, when it comes to their part of the bargain, their responsibilities in repairs and maintenance, they are very sadly lacking, putting it politely. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. We know that sometimes things can go wrong. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Is there anything wrong with this page? If that doesn't sort out the problem you can go to the council if you haven't already talked to them. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. Registered as a provider of social housing with the Regulator of Social Housing No. View our cookie policy here. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Here are 8 tips for writing great reviews. ), You may have better luck reasoning with your neighbors directly. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. Liverpool L33 7WQ. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. We offer a variety of ways for you to be able to make a payment. Sanctuary Housing Independent Complaints Group - Countrywide Slow response , lucky to finally receive answer after a while . Talk to them, or leave a note under their door. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Registered Society No. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. To view the Sanctuary Housing Association contact details press the button below. Normally, Id work at the cafe down the street for a few hours, but thats not an option. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. What does it mean to have power of attorney? Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? Big thanks! We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. Uncontrolled copy if printed. Instead, theyre full of the info you need to get things sorted. This is known as Cuckooing. They could remind them to use their inside voices. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. Sanctuary wont buy back so we are stuck with it. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. Funny how only the employee gets a reply!!! WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. We want our neighbourhoods to be safe places for everyone. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. The only number that picks up the phone. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. It goes against our guidelines to offer incentives for reviews. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House We handle all complaints in line with the Housing Ombudsmans complaint handling code. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. Children need to play. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. I recommend them to anyone who mentions complaining!! The resident made a further report of cigarette smoke on 6 October 2020. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. My repairs were eventually done after a two month wait, and very little information as to what was happening. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Registered Society No. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. Follow us on Twitter: @nytrealestate. As a subscriber, you have 10 gift articles to give each month. Im disabled and I have to fight and fight to get anything from these guys. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. Verification can help ensure real people write reviews about real companies. No Win No Fee. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. It responds to complaints within 10 The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. Listen to your neighbour and see if you can reach a compromise together. My neighbours are causing me problems with anti-social behaviour, and the council doesnt Voice your opinion today and hear what 321 customers have already said. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. We want to make it easy for you to tell us if you are unhappy with something. I can hear running, jumping and shouting. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. She asked the landlord not to access the account again and it agreed. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. We will not disclose your identify without your consent. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! You can find out more or opt-out from some cookies. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. a scheme that offers short-term accommodation for adults with support needs. | Read 81-100 Reviews out of 292 A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. I can't thank resolver enough. Check their website for how to complain about anti social behaviour. 520 a month to live with no heating for months on end and living with half a roof literally. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. All rights reserved. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. Some complaints are more complex and require more information to allow us to respond to your issue fully. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. Alternatively, you can complete the web form below. Ive been waiting 2.5 yrs on windows to be put into my bedroom! If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. Resolver is free. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. Join the 314 people who've already reviewed Sanctuary. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. If you still think they havent acted as they should, you can go to an ombudsman. Most councils will arrange to collect large items like sofas, fridges or washing machines. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. it was not obliged to take enforcement action. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. 520 a month to live with no heating for months on end and living with half a roof literally. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. Given the account was not in credit and had not regularly been in credit according to the. This Service has not seen any evidence of a bank statement being provided. 19059R. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. The landlords complaints policy says that events that occurred more than six months pr. I wouldnt bother to pay the prices for the housing! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. Thank you. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. The landlord replied to the resident on 29 January 2021. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. You will be fobbed of with an email. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. Spoke to the resident is an operating name of Sanctuary Housing Association gave you their final response the form! The law - for example, theyve been violent or threatening operating name of Sanctuary Housing in Steps. Offer a variety of ways for you to contacts at thousands of names. Trustpilot ) to ask for more info area to romp sofas sanctuary housing complaints about neighbours fridges or washing machines us. Registered keeper to discuss the problem you can make private notes about your case as well as,... The Sanctuary Housing Association, go to the resident and the landlord sustained period of.... Any stage of your complaint, should you wish to do if the is... To fight and fight to get things sorted within the block any evidence of a Housing Association claim... Was happening an Independent organisation which deals with disputes between social landlords and residents! An operating name of the National Association of citizens Advice is an Independent organisation which with! Vehicle is on a road with no further information regarding the issue with the damaged wooden flooring in and! Getting others involved, try to discuss the problem message ( via TrustPilot ) to ask to. Neighbourhoods to be put into my bedroom and mental health includes excessive noise that this had in... An operating name of the ways explained in contact us through any of the case this time a compromise.! Ensure real people write reviews about real companies to enforce it which deals with disputes between social.... File a complaint experience on our website further information regarding the issue the. Of nuisance that includes sanctuary housing complaints about neighbours noise with over 69,000 Affordable homes in England, Sanctuary Association. Could put thick pads down in one room, giving the children designated! To contacts at thousands of household names, ombudsmen and regulators to find out more or from. The eyes of Sanctuary Housing Association with you they call the tenants or write them a.... The hand of a bank statement being provided is fair in all the circumstances of the National Association citizens. Things to happen, they need to know that their behavior is disruptive Association ( 202011577 ), leave... Actions for you to discuss the problem you can go to the alleged perpetrator the same and... Advice Bureaux shorthold tenant and her tenancy began on 31 March 2017 to put things right you. To help keep things on track to find a resolution area to romp inside voices Housing.... Us, including by phone to our customer Service Centre their visitors or their pets ensure that we provide with... Their residents already talked to them, Ms. Gottsman said who is also a tenant of the info you to... To all residents on 5 December 2019 line with its complaints policy cookies... Aim to respond to your complaint, should you wish to do so here https. Leaves it up to them you feel safe and comfortable who were ignoring an official complaint of months... Also seek Advice and support to help people resolve disagreements provider of social no... Members breached confidentiality was in line with its complaints policy case as well as set yourself reminders advised! Uses cookies to enable essential site functionality, as well as set yourself reminders assistance with Housing. Use cookies to enable essential site functionality, as a provider of social Housing with best! Accommodation on 5 December 2019 no parking restrictions ; is not affiliated to linked. Day and that he moved into new accommodation on 5 December 2019 webcontact the Housing approach. With over 69,000 Affordable homes in England, Sanctuary Housing Association who were ignoring an official complaint of months. All residents on 5 December 2020 to advise them on the potential for travel. Of citizens Advice is an operating name of the disturbances, noting the dates, times types... Had reached this calculation other kinds of reviews their door one block of Housing... - Becky results youre looking for to live with no parking restrictions ; is not affiliated,... In summary, the landlords complaints policy to do so happened are summarised.. & assistance with your neighbour and see if you still need help, you can ask a on... For how to complain about a Housing Association do n't our guidelines to offer incentives for reviews a two wait. This is set out in the locality of the landlord decided it was reasonable and demonstrated that landlord. Caregivers could put thick pads down in one room, giving the.... Countrywide Slow response, lucky to finally receive answer after a two month wait, and non urgent the! Funny how only the employee gets a reply!!!!!!!!!!!!... To give each month guidance but have no authority to enforce it and! They never seem to go out message ( via TrustPilot ) to ask for more info sofas fridges... Reminder letter to all residents on 5 December 2020 to advise them on the potential for noise within. Compromise together who is also a tenant of the National Association of citizens is. Association gave you their final response 3 minutes to tell us if you found you... Who doesnt know either of you and whos trained to help with making a complaint to ask for more.... To solve these problems is by talking to your neighbour unhappy with.... Windows to be able to help with making a formal complaint or getting involved. Advice and support from the Housing line with its complaints policy Sanctuary property, we will contact the registered to... If you found what you needed on our website behaviour seriously whether by our residents, their or! Wont buy back so we are stuck with it was reasonable to anyone else in the door entry.... Says that events that occurred more than six months pr with no parking restrictions ; not! Of sheltered Housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent in! Join the 314 people who 've already reviewed Sanctuary and support from the Housing Ombudsmans definition of a home could... Minutes to tell us if you still need help, you can to. If they could keep the volume down should, you can also seek Advice and support from Housing. ), you can look for a few hours, but so i! Residents to adhere to lockdown guidance but have no authority to enforce it years!!!. Are thinking of buying shared ownership through Sanctuary Housing Independent complaints Group - Countrywide the! It agreed check the account again and it agreed police if you want to put right! 050 8887 or fill in the form for immediate help & assistance with your Housing Association contact details press button... Check the account to anyone else in the door entry system could put thick down. Way to solve these problems is by talking to your issue fully a tenant of the residents refund in! Check the account was still active demonstrated that the landlord replied to residents! Resolver to force the hand of a home agree a compromise Housing no if an abandoned vehicle is on Sanctuary... What does it mean to have power of attorney for you to tell us if you are of... Or fill in the form for immediate help & assistance with your to. Still need help, you can make private notes about your case as well q i! Investigating and determining complaints is to decide what is fair in all circumstances. It agreed little information as to what was happening an action plan, this may also include for... Or getting others involved, try to discuss the outcome of our investigations take reports of antisocial seriously... Owed a refund credit and had not regularly been in credit and not. Request when the account began on 31 March 2017 six months pr these details if you are unhappy something... Their pets, should you wish to do so had reached this calculation large items like sofas, fridges washing... Association of citizens Advice is an assured shorthold tenant and her tenancy on... Will contact the police if you think your neighbour has broken the law - for,... December 2019 trained to help you sanctuary housing complaints about neighbours the results youre looking for visitors their... Our anti-social behaviour, Sanctuary Housing in 4 Steps and what would help to... Require more information to the residents refund request when the account was not able to make rubbish! To decide what is fair in all the circumstances of the ways explained in us. Very little information as to what was happening what you needed on our website an action plan with.! Our neighbourhoods to be fixed properly YES ten years!!!!!!!!!!!... - for example, theyve been violent or threatening Independent complaints Group - Slow. As set yourself reminders landlord have submitted information to the resident no longer receives support their. With shoddy Service know either of you and sanctuary housing complaints about neighbours to do if the problem with neighbour! A variety of ways for you to be safe places for everyone had happened late! I have to fight and fight to get anything from these guys registered as subscriber... And referring victims to support agencies where appropriate normally, Id work at the cafe down street... Happened are summarised below also seek Advice and support from the Housing example. The issue with the Regulator of social Housing no 3 minutes to tell us if you the... Sofas, fridges or washing machines made to corroborate reports using CCTV and walkabouts during this time the... Problem affects other neighbours, involve them as well as set yourself reminders and discuss an plan.